Refund policy

Refund & Return Policy

We want you to be fully satisfied with your purchase. If you need to return an item, we’re here to help.

Return Window

We accept returns within 30 days of the date you receive your order.

Eligibility for Returns

To qualify for a return, items must be:

  • In unused, unworn condition

  • With tags attached

  • In a condition suitable for resale

A receipt or proof of purchase is required for all returns.

To start a return, please contact us at nexocomfort@gmail.com.
Items returned without prior authorization cannot be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to exchange an item is to return the original product.
Once the return is accepted, you can place a new order for the item you want.

European Union 14 day cooling off period 

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you of approval or denial.

If approved:

  • Your refund will be issued to your original payment method within 10 business days.

  • Banks and credit card providers may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at nexocomfort@gmail.com.