Privacy Policy

Last Updated: January 09, 2026

This Privacy Policy explains how NexoComfort (the "Site", "we", "us", or "our") collects, uses, and shares your personal information when you visit or use our website, services, or make a purchase from www.nexocomfort.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to anyone using our Services, including customers, visitors, or individuals whose information we collect.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs. Updated policies will be posted on the Site with a revised "Last Updated" date. We encourage you to review this policy periodically.

Information We Collect and How We Use It

To provide our Services, we may collect personal information about you from a variety of sources over the past 12 months. The information we collect and how we use it depends on how you interact with our Site and Services.

We use the information we collect to:

• Communicate with you and respond to inquiries

• Provide, maintain, and improve our Services

• Process payments, fulfill orders, manage accounts, and arrange shipping or returns

• Comply with legal obligations

• Protect our rights, the Services, and the rights of users or others

1. Information You Provide Directly

We collect personal information you provide to us, including:

• Contact details: name, address, phone number, email

• Order information: billing/shipping addresses, payment confirmation, order details

• Account information: username, password, and security details

• Customer support information: messages, inquiries, or communications you send to us

Providing this information may be required to use certain features of the Services.

2. Information Collected Automatically

We may collect certain information automatically when you interact with our Services ("Usage Data") using cookies, pixels, and similar technologies. This may include:

• Device and browser information

• IP address and network information

• Pages visited, interactions, and clicks

3. Information from Third Parties

We may receive information about you from third parties, such as:

• Shopify and other platform providers

• Payment processors for transactions

• Third-party services used for analytics, advertising, or marketing

All information received from third parties is treated in accordance with this Privacy Policy.

How We Use Your Information

• Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.
• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.
• Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Art. 6 (1) (f) GDPR.
• Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you according to Art. 6 (1) (f) GDPR.

Cookies and Tracking

We use cookies and similar technologies to improve our Site, remember preferences, run analytics, and optimize user experience. Third-party providers may also use cookies on our Site for advertising and analytics purposes.

Most browsers accept cookies by default, but you may adjust your settings to remove or block them. Keep in mind that some features may not function properly if cookies are disabled.

Our Site also recognizes the Global Privacy Control (GPC) signal, which allows you to opt-out of certain uses or disclosures of your information, including targeted advertising. Learn more at globalprivacycontrol.org.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Sharing Your Information

We may share personal information:

• With vendors or service providers (e.g., payment processors, shipping partners, IT providers)

• With business or marketing partners for services and advertising

• Within our corporate group or affiliates for legitimate business purposes

• When required by law or to protect our rights

• In connection with mergers, acquisitions, or other business transactions

We do not sell or share sensitive personal information without your consent, except as required for business or legal purposes.

User-Generated Content

If you post reviews or other content publicly, it will be visible to others. We are not responsible for how other users or third parties use or access this information.

Third-Party Websites

Our Site may contain links to third-party sites. We are not responsible for their content, privacy practices, or security. Please review their policies when using such websites.

Children's Privacy

Our Services are not intended for children. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided information, please contact us to request deletion.

Security and Retention

We take reasonable measures to protect your information but cannot guarantee perfect security. Retention of your personal information depends on factors such as account maintenance, legal obligations, dispute resolution, or enforcement of agreements.

Your Rights

Depending on your location, you may have rights including:

• Access: Request the personal information we hold about you

• Correction: Request corrections to inaccurate information

• Deletion: Request deletion of your personal information

• Portability: Request a copy or transfer of your personal information

• Opt-out: Opt-out of sale, sharing, or targeted advertising

• Restriction: Limit our processing of your data

• Withdrawal of Consent: Withdraw any consent previously given

• Appeal: Appeal any denial of your requests

We may require verification of your identity to process requests.

Complaints

If you have concerns about how we process your personal information, contact us at nexocomfort@gmail.com. If unsatisfied, you may escalate your complaint to your local data protection authority. For EEA residents, find supervisory authorities here.

International Users

Your information may be stored, processed, or transferred outside your country of residence. Transfers from Europe rely on recognized mechanisms like Standard Contractual Clauses.

Contact

For questions or to exercise your rights, contact us at:
Email: nexocomfort@gmail.com